RETURN POLICY
- Item can only be returned within 7 days from the day it was received by client.
- The customer is responsible for the RETURN SHIPPING COST and CUSTOM DUTIES upon receival in Lebanon.
- For return request please contact customercare@sarahsbag.com Items should be in the exact condition in which they were shipped.
- We apologize for no accepting any item that has been worn or damaged Customized items cannot be returned or exchanged.
REFUNDS
- Item can only be refunded within 7 days from the day it was received.
- The customer is responsible for the RETURN SHIPPING COST and CUSTOM DUTIES upon receival in Lebanon.
- The bag will be refunded once it is received and checked by Sarah’s bag team. -You will receive an email from a Sarah’s Bag customer care associate confirming that the bag you wish to return has been received and your refund has been processed.
- Please allow 5 business days from the time we receive the bag for the refund to be processed.
- Please allow your financial institution up to 10 business days to post the refund to your account.
EXCHANGE
In the case our client wished to exchange an item
- Item can only be exchange within 7 days from the day it was received.
- The shipment cost and custom duties (back and forth) are the responsibility of the customer.
- Client will need to mention which product you would like to exchange the purchased item with.
- The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive)